Frequently Asked Questions

Which is cheaper - screen printing or embroidery?
Screen printing is less expensive, but not as much as people think. It is typically a couple of dollars less per item. On smaller runs, embroidery is generally less expensive. 

What if I don't have a logo yet? 
The Tiny Soldier can help you develop a company logo, or refer you to a branding expert if you are a medium to large business. 

Do I have to come down to your shop to purchase? 
Not at all. The transaction can happen completely over the phone. But, we think that we have fun shop, and it will inspire your creativity.  Come and see us if you can.  

What types of payment do you take?
 
We accept cash or check, and all major credit cards safely and securely through PayPal.  

What are the payments terms?
 
A 50% deposit is due when a custom order is placed, with the balance due upon receipt.  We reserve the right to request more for certain types of orders, although this is rare.  A $50 fee will be applied for returned checks. 

Do you allow returns?
 
Unfortunately, we can't.  Every item is made to order.  We can help you with selecting the right size and fit if you ask us, and we will always obtain your approval on the art design before starting production.  We stand behind our work and will repair or replace any defects in a reasonable timeframe.


In what format should I submit my logo?
 
For the purposes of embroidery, we prefer a .dst file.  If you don't have this, we're happy to digitize it for a fee.  For the purposes of screen printing we need an EPS or Corel Draw file with proper color separations.  

What kind of Rhinestones do you use?
There is no mistaking the real glass stones that we use when you place them next to inferior plastic stones that you will find at discount stores.  Stop by the shop to see our Rhinestone setting machine in action!

Will you take small monogramming jobs?  
Of course!  That's how we got started in this business, and we set aside Friday's for just this type of work.  

Have you ever sewn, printed or rhinestoned a (
insert your unique item here)
There's a good chance that we have tried it, or know someone who has.  Run it by us; there's no harm in asking.  We love creating one-of-kind items.