turnaround time is currently 5-7 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service such as tag printing or speciality inks.
Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. The Tiny Soldier will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any acts of God.
If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
Turnaround Time Example:
Say you contact us on Monday with your order details. We put together your invoice and digital mockup, send to you, and you approve on Tuesday. Standard turnaround time will start the following business day (Wednesday) and your order will be ready in 5-7 business days (in this case by next Tuesday and no later than next Thursday). Our turnaround time does not include shipping transit days. As stated above, if you have a required "In-Hands Date" please let us know and we'll confirm if your order can be delivered on-or-before that date.
Due In Full: Payment is due in full prior to being printed, however, no payment is required until you approve your invoice and digital mockup.
Net Terms: Orders with Net Terms (i.e. Net 15 or Net 30) can simply approve the order without payment at the time of approval. The invoice date and Net Term’s start date is generally the day your order is shipped or picked up. A final invoice will be emailed to you.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees.
· Rush (3-5 Business Days): add 25% to Shirt Price
· Super Rush (2 Business Days): add 50% to Shirt Price
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. The Tiny Soldier will not be held responsible for shipping issues once your order has left our facility.
Artwork Creation and Ownership
All artwork created by The Tiny Soldier is the sole property of The Tiny Soldier. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing that is not being created by The Tiny Soldier is owned by you or its rightful owner, not The Tiny Soldier. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art not supplied in print ready format, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property The Tiny Soldier. For example, if you supply artwork for your order which we must create the separated art file for, you do not own the separated art file. That separated file is the property of The Tiny Soldier, although the artwork itself, is still your property. This also applies to the digitized files for embroidery.
All artwork must be approved. Upon receiving your initial mockup, Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Out of Stock Items
The Tiny Soldier will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facility. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
The Tiny Soldier is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
The Tiny Soldier will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.
Plastisol inks are made of PVC and are essentially a form of plastic. For this reason they sit on top of the shirt and are easily felt by the hand. They can become relatively softer after washing over time but will retain this “hand”.. If specialty or high opacity inks are requested, the hand can vary and be more apparent.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Reorder Ink Color or Thread
Due to the nature of screen printing inks and different fabric lots, we cannot guarantee exact ink/thread color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible. The same applies to thread.
Checking Your Order
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 10 business days. We do not offer refunds.
If you have any questions regarding our Terms & Conditions, please email firstname.lastname@example.org before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, looking forward to printing for you soon!
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for order errors after 72 hours.